The Midtown Chimney Sweeps Franchise Scheduling Center answer all in-bound marketing requests. This includes, but is not limited to, requests for service in your local area originating from Yelp pages, Home Advisor, Facebook, our website form, and our powerful 24/7 web scheduler! Staff answers phone calls, replies to emails, schedules appointments, moves appointments, provides information on our cleaning methods and inspection levels, and maintains a customer database that easily navigated. Our franchise owners rest easy knowing that when customers call, the phone is being answered with professional and accurate information that keeps their hands and minds free to focus on their work.
Midtown is using amazing software that works on mobile devices, laptops and iPads and Android devices. Want to pull a report that shows which Zone is pulling in the most amount of jobs? Want to know how many jobs were booked in your franchise today? Just look at the home screen and see it on your dashboard. Create invoices, collect payments and complete inspection reports right on your mobile device. Upload images of the customer’s house for future reference. Call us today to learn more about switching your chimney sweeping business over to run the Midtown Way. Save time. Learn how to automate your Chimney Business.
Our Staff are so good that they get included when customers write reviews on Google and our Unique Customer Survey.
The Midtown Chimney Sweeps Scheduling Center staff are educated on all the types of chimneys that you will service. We know the software. We know the sweeping methods, vacuums, and competitors. We use local marketing phone numbers as well as a nation-wide phone numbers for customers to reach the local small business. Caring for the customer’s needs is paramount if the business is going to succeed. And that is what we strive to do for you!
Scheduling center staff are trained in these areas so that they can answer customer questions confidently and build the customer’s confidence in Midtown Chimney Sweeps rather than losing a job to a competitor’s chimney sweep business. That means rather than having to worry about answering phones, you can focus on your customers’ needs.
A scheduling center is the single greatest achievement of the brand, pressing your local small business above and beyond the competitors. It removes much of the stress from your family life. It allows clients to book on your custom schedule when you are working. No more voicemail problems and lost-in-shuffle customers. We handle these items in the most professional way. That way you can focus on the customer interaction and upsell quality products in the most professional way. Now you have people. People you can rely on in a modern scheduling center you can trust.
What our Founder Wanted
Our founder has specially designed our Midtown Chimney Sweeps Franchising system around the scheduling center concept, an idea that he believes is most important in a customer’s decision making process when choosing which sweep to hire. This is most critical when a small chimney sweep business is in it’s peak busy season, and the phone is being handled with excellence. That is when the small operator is most thankful for an expert staff. Instead of losing work, the trained office staff will find a way to add the customer to the already full calendar saving you money and growing your top-line revenue even while you are out sweeping or managing your business.